Root cause: A recent change to systems that facilitate text display management for content within the Outlook client caused impact.Īll affected users will receive the update over the next 3 to 4 hours and will need to restart Outlook for the fix to install. Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client. We encourage affected users who are able to do so to leverage the workarounds described above in the "more info" section of this post while we complete the process of fixing this problem. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC. In some circumstances, users may need to restart their client a second time for the changes to take effect. Once users receive the fix, they will need to restart their email client to apply the fix.
This fix will reach all affected users incrementally over the course of the next four-to-five hours. More info: Impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround while our fix is applied.Ĭurrent status: We’ve identified the underlying cause of impact and are applying a fix. User Impact: Users may be unable to view email message content within Outlook.
Title: Issue affecting viewing email content in Outlook
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